FREQUENTLY ASKED QUESTIONS
What is the Pre-Order Pass?
The Pre-Order Pass is a process which allows you to be the first in line to buy certain new products (the “eligible products”) sooner than they are available to the general public. Upon purchase of the Pre-Order Pass, you will receive an eGift card that, like any other Dell gift card, can be spent on any Dell.com purchase. In addition, the Pre-Order Pass guarantees you a call from a US based Dell sales agent prior to the eligible product being offered publicly on Dell.com. You will have the option to purchase the eligible product at that time and can apply the Pre-Order Pass eGift card value to the purchase (the value is the amount you paid for the Pre-Order Pass eGift card).
Does it obligate me to purchase the eligible product?
No. The Pre-Order Pass is in no way an obligation to buy the eligible product. If you decide not to purchase the eligible product, simply tell the sales agent you changed your mind. You can still use the value of the eGift card on any Dell.com purchase.
Does this guarantee I am first to receive the eligible product?
Purchase of a Pre-Order Pass is not a purchase of the eligible product. Purchase of a Pre-Order Pass guarantees a call from a US based Dell sales agent when the eligible product becomes available, at which time you will have the option to purchase the product. Pre-Order Pass orders are the first orders placed for the eligible product. As with any product, unforeseen circumstances could significantly delay or prevent sales of the eligible product. If this occurs, Dell will notify you, and you will still be able to use the value of the Pre-Order Pass eGift card toward the purchase of any other item on Dell.com.
Can I purchase the system after it is publicly available?
If sales cannot reach you after four attempts, or you decline to purchase the eligible product when contacted, you will no longer be guaranteed to be one of the first people to purchase the eligible product. After a product is publicly available, a Pre-Order Pass eGift card can still be applied toward the purchase of the eligible product, but only if the eligible product is still available.
What can I spend the Pre-Order Pass eGift card on?
The Pre-Order Pass eGift card is a digital gift card and, like any other Dell gift card, can be applied to any purchase on Dell.com. The value of the Pre-Order Pass eGift card can also be applied to the eligible product order if so desired.
When should I expect a call from the Dell sales team?
Pre-Order Pass customers will be contacted by a US based Dell sales agent up to 5 days prior to the public release date of the eligible product. The actual day of the call will be unknown and if you are not reached on the first attempt, the sales agents will try again up to 3 times. The estimated public release date of the eligible product will be included in your email confirmation upon purchase of the Pre-Order Pass.
Can I change the configuration of the eligible product?
You will only be able to change the memory amount and storage options from the system configuration listed in the Pre-Order Pass. These changes can be made at the time of purchase with the US based sales agent who contacts you to place the order.
What products does the Pre-Order Pass guarantee I can purchase early when available?
Only the systems and configurations listed in your Pre-Order Pass confirmation email are eligible. The value of the eGift card can be applied to any Dell.com purchase, but the Pre-Order Pass does not guarantee you will be first in line to order any product other than the eligible product.
Can I change the value of my Pre-Order Pass?
No. The value of the Pre-Order Pass is not able to be changed.
What happens after I purchase the eligible product?
Once your order of an eligible product is placed, your order will be processed like any other Dell purchase. Standard order related email communications will give you updates on your purchase and delivery dates.
GENERAL eGIFT CARD FAQ
Purchasing & Sending
Are there any fees associated with the eGift Card?
No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.
Can I change the value of an eGift Card after I've paid for it?
Not at this time.
How do I cancel the purchase of an eGift Card?
If you chose a delivery date that is in the future, you can cancel your purchase by contacting Customer Support. If the delivery date is today or in the past, your purchase cannot be cancelled.
What payment methods do you accept?
VISA, MasterCard, American Express, Discover and PayPal.
What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code
- MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as DELL SOLUT CSTAR GFTCD.
When is my PayPal account charged for my purchase?
Your PayPal account is charged at the time of purchase.
Receiving & Redeeming
Where can I use my Pre-Order Pass Gift Card?
You can use your Pre-Order Pass Gift Card at Dell by calling 1-866-451-DELL. Card may also be redeemed for merchandise or services of equal or lesser value at www.dell.com..
Do I need a special printer? Do I need to print color?
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
When does the eGift Card expire?
There is no expiration date on your eGift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
Can I reload my eGift Card after I've spent the full value?
Not at this time.
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.
How do you prevent the email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
How do I know the recipient actually received the eGift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
What if I lose my eGift Card?
Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact Customer Support immediately. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.
What if someone makes a copy of my printed eGift Card?
Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.
Who is CashStar?
CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send gift cards over the internet. Key personnel have played critical roles in technology and payments for such companies as American Express, Blackhawk Network, inComm, CoinStar, Wright Express, IBM, Hewlett-Packard, and L.L. Bean. CashStar is a sister company to Coupons, Inc., the successful online coupon technology and marketing company. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
Dell eGift Card, powered by CashStar.